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Shipping Policy

Order Processing Time
Orders are processed within 1–3 business days.

Shipping Time
We ship from trusted international warehouses.
Estimated delivery times:

• EU warehouse: 3–7 business days
• International warehouse: 7–15 business days

Delivery times may vary due to customs, holidays, or courier delays.

Order Tracking
All orders include a tracking code. You will receive tracking information via email once the order is shipped.

Wrong Address Information
Emberio is not responsible for delayed or failed deliveries caused by incorrect address details entered by the customer.

Lost or Delayed Packages
If your order is significantly delayed or lost, contact us at support@emberio.net and we will investigate and provide a replacement or refund according to our policy.